Return Policy

For eligible products, we may provide preview photos, design confirmation, or production updates before shipment.

This allows you to review key details and request reasonable changes before your order is finalized.

If you need to update photos, modify design details, or make changes to your order, please contact us as soon as possible.

Changes are easiest to accommodate before production begins.

If your shipping address changes, please contact us immediately with your order number and updated address information.

Address changes can be made before the order has been shipped.

Every order undergoes quality inspection before shipment to help ensure it meets our production standards.

If your order arrives:

• Damaged during shipping
• Defective
• Incorrect due to our error
• Significantly different from the approved preview

Please contact us within 14 days of delivery and provide clear photos showing the issue.

Our team may provide:

• Replacement
• Repair Solution
• Partial Refund
• Full Refund (when appropriate)

Customer satisfaction is important to us.

If there is a quality issue with your order, our support team will work closely with you to find a fair and reasonable solution.

Email: service@bobblegifts.com

Approved refunds are typically processed within 72 hours.

Depending on your payment provider, funds may take approximately 7–10 business days to appear in your account.

Many BobbleGifts products are personalized and made to order based on your photos, names, text, or custom requirements.

Because these items are created specifically for you, they generally cannot be returned or resold.

Orders may be canceled before production begins for a full refund.

Please contact us as soon as possible if you wish to cancel your order.

Once sculpting or production has begun, cancellation requests may be subject to a production fee based on work already completed.

The fee helps cover labor, materials, and processing costs invested in creating your custom item.

Our products may be handmade, hand-finished, digitally modeled, 3D-printed, or custom-produced depending on the item type.

Minor artistic, color, texture, glaze, or finishing variations may occur and are considered a normal part of the custom production process.

These variations do not affect the overall quality or functionality of the product.

If preview photos are provided and approved during production, requests for returns or refunds based solely on personal preference may not be eligible.

• Personal preference changes after delivery
• Minor handmade variations
• Customer-provided photo inaccuracies
• Incorrect information submitted during ordering
• Damage caused by misuse, accidents, or improper handling
• Normal wear and tear

Please contact our customer service team before returning any item.

Returns sent without prior authorization may not be accepted.