Refunds Before Shipping
Bobblegifts offers a "No questions asked“ money back guarantee that is valid during the creation process of your custom figurine. This means that you can cancel your order anytime pre-shipping. In order to avoid non-serious orders, a cancellation fee of 30% will be deducted from the payment you made when ordering. This refund policy does not apply for bulk orders. In case you order more than one custom doll, the prototype (first sample) will be treated in accordance with our "No questions asked" money back guarantee, however, after the approval of the prototype by the customer, no more refunds are possible for the complete bulk order.
Refunds After Shipping
Due to the fact that all of our products are custom made in accordance with the specifications provided by our customers, applicable laws don’t require us to accept returns or grant refunds. However, while we accept cancellations before shipping (for single orders - not bulk orders) we are unable to accept such cancellations after you have received the custom-made doll. Bobblegifts has complimentary proofing available for most sculpting options, thus, your satisfaction is guaranteed during the proofing process.
Damages During Shipping
Our bobblehead dolls are very well-packed, and damages during shipping rarely occur. However, if this unlikely event happens to you, we will provide you with a replacement doll free of charge. In order to utilize the shipping insurance, we kindly ask our customers to open the parcels in the presence of the person making the delivery. Please file a report with this person in case of any damage and please provide Bobblegifts with the file number and photos of the damaged dolls. The replacement doll will be shipped to you within 15 business days after providing the required information and documentation.